【QooApp】 Cannot download/install/update SuperStar SMTOWN? Read this!


SuperStar SMTOWN undoubtedly becomes the hottest South Korean mobile game in QooApp.

Emails asking all kinds of questions from SMTown’s fans flock in, mostly  in English. So Mr.Qoo decided to write English FAQ for this game, hope this article would help you.

<SuperStar SMTOWN>  FAQ (English Version)


iOS and Android version

Q1: Where can I download iOS version?

A:   iOS version            How to register Korean itunes account?

“Like” QooApp’s FB fanpage and we will keep you updated: https://www.facebook.com/qooapps

Download Problem

Q2: I am using the Blue QooApp and the download was constantly interrupted?

A: You may try the Red QooApp (Multi languages) to solve the problem. Red Version download here

Q3: Download stops halfway.

A: Try to close QooApp and restart.


Q4: Download doesn’t start or exceed 100% 

A: Click ”cancel” and restart downloading

Installation Problem

Q5: I click “install” but it doesn’t work 

A: You may have installed apps like “Blue Ray Filter”. Close it and retry.


Q6: I failed to install , the message shows “Parse error”

 A: You may check:

1)The game requires Android system version  4.1 or above. If your phone  is not, then cannot play

2)Click “Delete” button in QooApp (English version), to delete the APK file;  and download the game again.

3)If Step 2 doesn’t work, go to the file manager in your phone and delete the old APK files. 

go to [profile]-[my games], press the FOLDER icon on the right, clear old APK.  Then download the game again.


Q7:  After installing,  system shows “Application not installed” message

A: You may check:

1)If storage space available in your phone is larger than APK size x 2.  If not, you should remove some apps to make room. Then delete the  APK file and re-download.

2)If Step1 fails, Go to Setting->Applications->All->GooglePlay, Click “ Clear Data”  and re-install APK.

3)If it is a rooted phone, you can use ES Files Manager or other file manager app (download linkhttp://goo.gl/6pTq4l)

Search smdl2tmpl.asec in the file of android_secure/ and delete it. Then re-install APK.

Q8: I am using Mi phone and can’t download

A: Phones lacking Google Service Framework can’t install this game. Please download one.  (Google “Google Service Framework APK” )

In The Game

Q9: White Screen

A:  It happens coz your phone lacks Google Service Framework. Please download one.


Q10: Stuck on loading page and can’t enter the game

A: Mr.Qoo has no idea at that moment. Please share with me if you know how to solve.

Update The Game 

Q11: If is asking for update.

A: Go back to QooApp, you can see this game in “My Games”, Click “Update” button. IMPORTANT: do not uninstall game before update, or else game save will be lost! 

Note: QooApp is not the developer of the game, only providing download.  So if you have more questions like finding a bug or losing account,  please contact the game developer directly :  

E-MAIL: support.superstar@dalcomsoft.co.kr

Forgot Password

Q12: If you forgot your password

A: Go to official site, fill in your email address: http://ss-event.elasticbeanstalk.com/forgot


Some known issues from game developer:

※ Bugs & Known Issues ※ – Lags may appear if automatic download is enabled. If you experience this problem please make sure that automatic download is disabled. – If your device is plugged in to charger touch sensitivity of your device may be decreased. If you experience this problem please make sure to unplug the charger from your device. – Lags may appear if power saving mode is enabled. If you experience this problem please make sure that power saving mode is disabled. – If you experience a problem with judgment timing adjust your judgment timing in “MY INFO – CHECK TIMING” menu. – We apologize for the inconvenience. We will make sure that the problems are fixed as soon as possible. ※ Visual Setting If you experience lags in the game make sure to change your visual setting to low resolution. ※ Leagues and item price may change during the showcase period. ※ To run SUPERSTAR SMTOWN, Android version should be at least 4.1 or later.

Downlaod Latest APK

Super Star SMTOWN Qoo Forum

Gameplay: https://www.youtube.com/watch?v=ZLUJVwDKzfA 》》》open in youtube more to read:SuperStar SM TOWN Latest News and walkthrough


在〈【QooApp】 Cannot download/install/update SuperStar SMTOWN? Read this!〉中有 34 則留言

  1. Game not open to my phone. Language options is open and i chose. After that game is closed.

    My Android system 4.4.2 and, Is that why game not open ?

    Game : SuperStar SM Town

  2. 自動引用通知: Superstar SM FAQ | Fabric Gage
  3. Please help me.. my game from qooapp cannot play on my phone ”application stop” after instaled.. how to fix that problem? Thanks



  6. Why i cant log in?? It said that ‘this account has been logged in into another device’ but i did not???

  7. sorry i’m afraid i can’t, i don’t want to keep maintain this link each time the game updates and ten thousand people asking me for the update… install QooApp, and then you will be able to update the game on your own.

  8. I’m always intializing this game 2/3 but it’s said”the network problem”but my signal is strong and full,so what must i’m doing?

  9. for y’all who’s not lived in korea let’s e-mail the developer -> ‘support.superstar@dalcomsoft.co.kr’ to make it available internationally.

  10. I have a problem… one of songs load in 3/4 of the pink stripe and not going any further. About that I can’t pass the mision… How i can solve this problem without losing my progress?

  11. how can i communicate with the game developers to send my suggestions ? i want them put the game in the american appstore to let buy dimonde frome the shop

  12. the 1.2.2 version always force stopped 🙁
    I even mail the dalcomsoft but they’re reply ofc because it’s not available in my country n stuff… though before the update i can play perfectly fine

  13. Hi ~ I downloaded the newest ver, 1.2.2, then I can’t play anymore. It says “SSM has stopped” whenever I click on SSM. Can you help me fix this bug? Thank you.

  14. Cant you give link for dowoad Super Star SM. Actually i don’t understand how to download this application.. please help me..thanks..

  15. Is there any new updates for this? It says that there is this new version that we need to download from google play but as you can see I can’t update it from google play because of my country region and stuffs.

  16. It Always Want Me To Retry When It’s Almost Complete To Download

  17. Whenever i tap the links to downloadingn the app it always says “safari cannot download this file” and i dont know what to do because i cant do the thing where i change my postal code to korea on itunes and stuff. Please helpppppp :'(

  18. and it’s said that “this server is closed for maintenance. pelase try again later”

  19. I saw the latest version is 1.2.1 in QooApp, it is same with google play, can you please try to follow below step :
    1. go to settings-> apps-> all
    2. find QooApp and click it
    3. click [clear data]
    4. go back to QooApp and check the game version in game list

  20. I saw the latest version is 1.2.1 in QooApp, it is same with google play, can you please try to follow below step :
    1. go to settings-> apps-> all
    2. find QooApp and click it
    3. click [clear data]
    4. go back to QooApp and check the game version in game list

  21. mr. qoo is handling…. NO HE”S NOT PLEASE UPDATE I want to try it out for the 1st time!

  22. How do I update? I followed your instructions but it isn’t there. All i can do is see my installled apps and delete them..

    I can’t play this game without the update, please fix!

  23. Is 1.1.0 the latest version? It is asking me to update but i don’t see updates on qooapp for this game.

  24. Is 1.1.0 the latest version? It keeps on asking me to update when there isn’t any updates in the qooapp.

  25. how to update. i cant find update button after i pressed my games. please help

  26. Please try to click twice [cancel] button at the right bottom of the game detail card, and re-download the gamecancel button

  27. I installed it, downloaded file for first launch and at 74% it said “can’t connect to server”. I’ve tried several times included uninstall and install again but everything’s still the same. Help please!